FAQs

Is My Payment Secure?

The short answer is: yes! We take privacy very seriously, anytime you enter your credit card details via Paypal – the pages are secured. This means that your credit card details are safe and sound, so safe that we can’t even see them! (That’s all looked after by Paypal – a world leading Payment solution)

I need to ask a question, is there someone who can help?

Yes! We can help you with any questions or queries you may have before, during and after your purchase. Simply visit the Contact Us page for options on how to get in touch. We usually respond within 48 hours.

Can I Pay By Cheque?

Yes – we offer Cheque payment for all our products. Just simply select ‘Cheque’ when checking out and follow the instructions. We will email you when we have received your Cheque.

Can I cancel my order and get a refund?

If an order is cancelled within 24 hours of placing the order we offer a full refund, any order cancelled after 24 hours will receive a 50% refund.

Is There A Returns Policy?

We will replace any damaged item that is returned.

To arrange a return, please contact us.

Can you create a footstool to my specifications?

We are happy to help create your perfect footstool and can guide you at every stage. Please do not hesitate to contact us to speak about your requirements.